REVISED: WiKi Hosting Network Wide Scheduled Major Maintenance Notice

  • Friday, 20th August, 2021
  • 07:14am

 

  
WiKi Hosting Network Wide Scheduled Major Maintenance Notice
Dear Customer,

Assalam-o-Alaikum!

WiKi Hosting has always aimed to provide it's customers quality web hosting services in and beyond Pakistan, in order to continue providing this experience, we are thrilled to announce that our products and services will be going through a revamp in the next few weeks. This however requires us to perform major changes to the way our systems work, therefore we will be carrying out a scheduled maintenance on the following areas of our network:

The following services will be SUSPENDED according to the maintenance window provided:

  • WiKi Hosting Main Portal (https://www.wikihosting.pk)
  • WiKi Hosting Billing, Order Provisioning, Renewals, Suspensions, Terminations, Invoicing and associated APIs/Portal (https://my.wikihosting.pk)
  • WiKi Hosting DNS Management Portal for DNS only accounts (https://dcp.wikihosting.net) and any DNS Only Hosting Accounts
  • WiKi Hosting Risk Mitigation & Compliance, Customer Support and Sales:
    - WhatsApp Support (Available)
    - Live Chat (Suspended)
    - Support Tickets (Delayed Response / SLA Suspended)
  • We are unable to process any new orders, renewals, suspensions, terminations or make changes to any account during this period including billing changes.

The following activities/services will have MINOR IMPACT/MIGRATION ACTIVITY:

  • WiKi Hosting EcoGreen Plans may face a transfer of control panel, we are considering to discontinue cPanel for customers on EcoGreen Plans to continue providing you services at lower costs, this if replaced will be replaced by Plesk Obsidian Panel which we already provide for Windows Hosting Customers. However, the decision to perform this move is not final, we may consider to provide cPanel as a standard control panel where possible, we are unfortunately not able to update if this will be possible until early next week.
  • WiKi Hosting (london.wikihostingpk.net) DNS Only Accounts will be suspended. We will offer an alternative way to manage your DNS Records following the upgradation activity.
  • WiKi Hosting NOC Portal (VPS) will be undergoing cosmetic changes.
  • Product Changes: We are considering to discontinue certain email hosting products, we will provide you more details about this in due course, however please be assured Google Suite will remain available.
  • WiKi Hosting branding may change. 

Maintenance Period Start Date: Saturday, 04th September 2021 00:00 PKT (GMT +05:00) 

Maintenance Period End Date: Sunday, 05th September 2021 00:00 PKT (GMT +05:00) 

We also expect to introduce new products and services for our customers in the next few weeks, please stay tuned for updates.

We appreciate your kind understanding and cooperation in this regard.

WiKi Hosting - Where Quality Meets Superiority 

Administration Office
WiKi Networks - Hosting Section

customercare@wikihosting.pk | WhatsApp Support 24x7 +92 336 111 WIKI (9454)

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